EFFICIENT AND RELIABLE SHIPPING POLICY
At LYVVY Art Studio, we aim to deliver high-quality art pieces to your doorstep with the utmost care. To make your experience even more enjoyable, we offer free shipping on all our products, ensuring that you can focus solely on the art you love without worrying about additional costs.
• Processing Time: Orders are typically processed within 1-2 weeks, depending on the volume and complexity of the order.
• Quality Assurance: Each piece is crafted with meticulous attention to detail to ensure the highest quality.
• Local Shipping: We use local couriers to deliver your order to ensure it reaches you safely and promptly.
• Delivery Time: Once shipped, your order should arrive within approximately 15 days.
If you have any questions about your order, please don’t hesitate to contact our customer service team. Thank you for choosing LYVVY Art Studio!
HASSLE-FREE RETURNS AND EXCHANGES
At LYVVY Art Studio, your satisfaction is our top priority. Here’s how we ensure a smooth return and exchange process:
• 30-Day Return Policy: If for any reason you are not completely satisfied with your purchase, you can return eligible items within 30 days of receiving your order for a full refund.
• Complimentary Exchanges for Damaged Items: We offer free exchanges for any items that arrive damaged. If your artwork arrives in less than perfect condition, we sincerely apologize. Please send us a message with your order number and a photo of the damaged item. We will take care of the rest with the courier company and ship a replacement within a few days. Additionally, we will cover the return shipping costs for damaged items. Simply provide us with the return shipping invoice, and we will reimburse the amount.
• Returns for Non-Damaged Items: If you wish to return an item that is not damaged and simply does not meet your personal preferences, the return shipping cost will be the responsibility of the customer.
• Contact Us: If you need to return or exchange your order, please contact us at info@lyvvyart.com or log into your account to initiate the process.